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How to Respond to Basement Flooding

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Cleaning the House After a Flood
Information from Alberta Health Services on how to safely clean a house affected by basement flooding.

News Update

REOC Update on July 31 Flooding

A number of homes have reported basement flooding due the rainfall on July 31, 2016. Here are steps that can help affected residents get through this:

  1. Report the issue to the Municipality’s Pulse Line at 780-743-7000.
  2. If you are concerned about your drinking water system in your house or if your water meter was submersed with flood water, please contact the Municipality’s Underground Services Branch at780-799-5823 to arrange for drinking water testing.
  3. Contact your insurance provider to start a claim. For further assistance, the Municipality’s Insurance Services can be reached at 780-793-1145.
  4. Document your damages before you throw anything away. Your insurance provider should provide direction on this and may send an adjuster to assist.
  5. After the damages are documented, begin your clean-up. Keep all receipts for costs incurred during the clean-up process for insurance claim purposes.
  6. Your insurance company or the Municipality’s Insurance Services will contact you regarding your claim. For further assistance, the Municipality’s Insurance Services can be reached at 780-793-1145.

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