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RMWB Wildfire Recovery Information

Representatives from the Insurance Bureau of Canada (IBC) are returning to the community to help residents and business owners better understand their insurance policies and to help them navigate the next steps in the process. 

“We’re hearing from people that insurance seems to be one of the biggest aspects of recovery for individuals and business owners. We want to address that,” said Marty Giles, Chair of the Economy Sub-Committee of the Wood Buffalo Recovery Committee (WBRC). “By bringing these experts back into our community on a regular basis people will have the chance to sit down, figure things out and know where they go from here.” 

IBC representatives will be holding one-hour one-on-one sessions with policy holders bi-weekly on Wednesdays and Thursdays, beginning March 15-16, March 29-30 and April 12-13. These appointments will coincide with the bi-weekly Here for You public information sessions being held at the McMurray Experience every second Wednesday from 5 p.m. to 8 p.m. 

Residents can book an appointment by searching for Insurance. Recovery. Support. at Eventbrite.ca or by calling the PULSE Line at 780-743-7000.

Following the appointment, residents and business owners will have access to additional support at the Back to Business Resource Centre from representatives from the Recovery Task Force. The Canadian Red Cross has also committed to having case workers on-site for immediate referrals. 

It is important to remember that IBC is not a regulator and cannot direct an insurance provider to action a request. IBC can, however, answer general insurance questions, offer guidance on next steps, educate consumers, advise of options and help people get in touch with their insurer or insurer ombudsperson. 

To ask questions about this program call the PULSE Line at 780-743-7000 or send an email to recovery@rmwb.ca.

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