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Text with 9-1-1 service available in RMWB

(Fort McMurray, AB –September 7, 2017) – Individuals who are deaf or otherwise unable to make verbal phone calls can now report emergencies using the new Text with 9-1-1 service in the region.

The Text with 9-1-1 service is available to individuals who own a cell phone and are deaf, hard of hearing, speech impaired, non-verbal and/or require text messaging to communicate an emergency to the RES Telecommunicators.

“This service is being made available to residents that may not be able to make a phone call in an emergency situation,” said Assistant Deputy Chief of Communications Kelly Roberts. “However, we want to remind residents that texting is more time consuming and could delay emergency services response time. This service should only be used if a voice call is not possible”.

Prior to using Text with 9-1-1 individuals must register for this service by visiting www.textwith911.ca. Once the cell phone number is registered with the service provider, the phone can then be used to text message emergencies to the local RES Telecommunicators.

Regional Emergency Services is committed to ensuring residents have effective and timely access to emergency services. For more information on how to use Text with 9-1-1 services, visit www.rmwb.ca/911.


Media inquiries may be directed to:

Jillian Beaumont
Regional Emergency Services