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2018 Citizen Satisfaction Survey

Online Survey

The online survey is now closed. Thank you for your participation!

Residents across the region may see a call from Banister Research on their cellphones over the summer. The Municipality has contracted the professional research firm to conduct the region’s first citizen satisfaction survey since 2009.

The 2018 Citizen Satisfaction Survey will assess resident awareness and satisfaction around:

  • Quality of life and safety
  • Municipal services, programs and facilities
  • Contact with municipal staff
  • Value received for tax dollars
  • Municipal priorities
  • Communication with the public

The results of the survey will be used to help the Municipality identify successes, as well as opportunities for improvement to services, programs and facilities throughout the region.

Phone Survey
Households within Fort McMurray and the region’s rural hamlets will be randomly selected for the phone survey. Depending on the length of resident answers, it should take approximately 20 minutes to complete.

Confidentiality
All information collected will be kept confidential and used only to produce anonymous statistics.