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Transportation and Roads

  1. Is it true that Highway 63, south of the city, is in the process of being developed into a twinned highway?

    Highway 63 is maintained by Alberta Infrastructure and Transportation. For more information on the twinning of Highway 63, please refer to the Alberta Government’s website: Northeast Provincial Highway Projects .

  2. How do I report a pothole or a cracked sidewalk?

  3. When does street sweeping take place? How long will it take? Will there be major traffic delays?

    Spring clean-up usually begins in April and lasts for approximately six weeks. Street sweeping does not cause major traffic delays.

  4. Who can I contact if the snow has not been removed from my street and it is becoming a hazard?

    Please call Road Maintenance Services at (780) 743-7859. Snow removal is done on a priority basis. Primary routes are completed first, followed by secondary routes. Then, as required, all other residential streets will be cleared.

  5. Does the city remove snow from paved back alleys?

    If time permits, paved back alleys are cleared after all other roads have been completed.

  6. A public walk way has ice and is very slippery. Who do I contact to have salt put on it?

    If the walkway is in front of a residence or business, it is the responsibility of the owner to maintain the walkway. If it has become a hazard, please call the RCMP/Bylaw Complaints line at (780) 788-4000.

    All other sidewalks and trails are looked after by Road Maintenance Services or the Parks Department. Please use the online Report-A-Problem form and leave your name and number so a staff member can follow up with your report if needed.

  7. What transportation options are there for seniors and people with disabilities?

    Specialized Transportation Service is an accessible, door-to-door service for seniors and those unable to board the regular transit system. See Specialized Transportation for more information, including booking, hours of service and fees.

  8. Is there a sidewalk snow clearing program for seniors available?

    Yes, For snow clearing assistance for seniors, contact Snow Angels

  9. How do I apply for a handicap parking permit?

    Alberta Government Services runs the Parking Placards for Persons with Disabilities program . To get a parking permit, a Parking Placard Application Form must be filled out for you by a doctor, physiotherapist, or occupational therapist. Many doctors' offices will have the application form on hand, but you can also pick up an application at your local Alberta Registry Agent office .

  10. Where can I park downtown?

    Parking varies by location. Watch for signs indicating time limits, private lots and parking restrictions.

  11. Is there a time limit in a parking lot if a sign is not posted?

    Watch for signs indicating time limits, on streets in particular. If a parking lot is private property, it may have its own rules so you can check with the owner.

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