Fire Ban in Place Across the Municipality: Learn More
 > Home > Living > Insurance Services > Frequently Asked Questions

Frequently Asked Questions

Vehicle Damage - I have driven over a pothole, debris or manhole cover and have damaged my car. What do I do?

You may file a claim with the Regional Municipality of Wood Buffalo (the “Municipality”), see the “Filing a Claim” section for further information.

Like all municipalities in Alberta, the Municipality is governed by the Municipal Government Act (Alberta).  Any right to receive compensation from the Municipality is contingent upon the Municipality being found legally responsible for any damages incurred. 
 
It is important to note that the Municipality is not responsible for all of the roads in the region. For instance, Highways 63 and 881 are the responsibility of the Province of Alberta. There are also many privately owned parking lots as well as some private roads located within the municipal region.
 
If an immediate concern regarding the maintenance or safety of any road within the Municipality comes to your attention, please contact the Pothole Concern Line at (780) 743-7859, the Streets Department at 780-799-7930 or click here to report a pothole. Thank you for your assistance in maintaining the local roadways.

 

Vehicle Damage - I have damaged my vehicle on Highway 63 or 881 or an on-ramp or off-ramp to one of these highways. What should I do?

Highways 63 and 881 are the responsibility of the Government of Alberta.  You can contact the Government of Alberta at: http://alberta.ca/contact.cfm

 

Vehicle Damage - I have been involved in a motor vehicle collision with a Regional Municipality of Wood Buffalo vehicle. What should I do?

You may file a claim with the Municipality, see the “Filing a Claim” section for further information.

If the combined damages  in any collision are over $2,000 you must contact the RCMP and complete a police report.

 

Property Damage - My property has had a sewer backup. What should I do?

Please see the Sewer Backups webpage for more information about sewer backups and the responsibilities of the Municipality. 

You may file a claim with the Municipality, see the “Filing a Claim” section for further information.

 

How long after the incident do I have to file a claim with the Municipality?

There are limitation periods that apply to limit the time you have to file a claim. You may wish to consult with a lawyer for more information about which limitation period applies to your claim.

Wildfire Rebuild  [Learn more]

Winter Maintenance Zones are relaxed [Learn more]