PULSE is a 24/7 call line and online tool that is offered by the Regional Municipality of Wood Buffalo. This service offers real person support for all inquiries. A trained operator will respond to every call and online submission.
Call Line: 780-743-7000
Using the familiar 780-743-7000 phone number, you can call the Municipality anytime. This 24/7 non-emergency call line will provide consistent, valuable & timely customer service around the clock. In urgent situations (such as a water main break), operators will contact on-call emergency staff from relevant departments. In non-urgent situations (like when you need information about road closures or snow removal), an operator will answer your question or refer you to a specific department or agency.
The PULSE Online tool is now offered by the Municipality. Using the online tool, you can submit your inquiry directly to PULSE. Your request will automatically be recorded and assigned a unique tracking number.
If you provide your email address, a verification email will be sent to you summarizing your request and providing the tracking number and a link to check the status of your request.