Fire Ban in Place Across the Municipality: Learn More
 > Home > Living > Services and Utilities > Garbage Collection > Garbage Collection FAQ

Garbage Collection FAQ

What day is my garbage collected?

Your garbage & recycling day depends on where you live. Please use the online Garbage Collection Schedule tool to look up the weekday for your street.

Do stat holidays affect my regular garbage collection schedule?

Yes. Garbage and recycling will no longer be collected on statutory holidays. To ensure weekly service is maintained, a new collection schedule has been introduced. Please check the online Garbage and Recycling Collection Schedule tool to find your new calendar and the arrangements for statutory holidays that do not fall on Mondays.

Where should I put my garbage for pickup?

  • Curbside Street Collection
    • On collection day, push your bins onto the roadway by the curb or at the end of your driveway.
    • Position your garbage and recycling bins with the wheels firmly against the curb and the metal bar on the front of the bin facing the street. Most bins have an arrow marked on the side of the bin pointing in the direction of the street.
    • Position the bins at least 30 cm (1 foot) apart, and leave at least 1 metre (3 feet) between the edge of a bin and a parked vehicle.
  • Back Alley Collection
    • Place the bins on your property either beside or in front of your garage, or at the edge of your rear service back alley, with the hinges and wheels facing your house/garage. Most bins have an arrow marked on the side of the bin pointing in the direction of the alley.
    • Position the bins at least 30 cm (1 foot) apart, and leave at least 1 metre (3 feet) between the edge of a bin and a parked vehicle.

    How to place your bins in the winter?

    In winter months, please ensure your bins are placed on the curb past any windrows so our collection equipment can reach them. Please do not place bins on top of snow piles or behind windrows. Residents are asked to remove all snow from the curb, driveway or lane where the bins are placed and clear a path to the bins so collection crews can easily reach them. If the bin is blocked by ice, snow or windrows it may not be collected. As such, residents are strongly encouraged to maintain a clear path and sidewalks by regularly clearing snow and applying ice melt. Your cooperation in helping to ensure safe and efficient collection is appreciated. Bins must not be placed on top of windrows or snow banks.

    Whose responsibility is it to ensure that there are no vehicles or equipment blocking the garbage and recycling bins?

    Residents are responsible for ensuring collection vehicles have free access to the garbage and recycling bins at the time of collection.

    When am I required to have my garbage and recycling bins out for pick up?

    Please have your garbage and recycling bins presented by 7:30 a.m. on collection day.

    Are there restrictions on the amount of materials I can put into my garbage and recycling bins?

    Yes. Each garbage and recycling bin should not have a total weight of more than 61 kgs (135 lbs) with the lids closed. Garbage and recycling placed outside or on top of bins will not be taken.

    If my bin has been damaged, how do I get a new curbside garbage or recycling collection bin?

    If your garbage or recycling bin has been damaged, please contact Pulse at 780-743-7000. Pulse will submit a request to Solid Waste and an employee will visit to see if your bins can be repaired or needs to be replaced.

    If I have a rebuilt or new home and need bins, how do I get them?

    If you are the owner of a rebuilt home or a new property, you may request delivery of new bins through Pulse at 780-743-7000. If you would prefer to pick up your new bins, you can pick up garbage and recycling bins at the Municipal Landfill Monday-Friday between 2 p.m. - 4 p.m.

    If your residence is a rebuild property, bins will only be given out once your residence is occupied. Please note that new developments may not have been taken over by the municipality and therefore collection service may not be available. If you are moving into a newly built property, please call Pulse to check before travelling to the landfill.

    Why did my garbage and/or recycling bin get tagged?

    Your garbage and/or recycling bin may have been tagged for one or more of the following reasons:

    • Bins not correctly placed for collection.
    • Wrong material in the bin (garbage in the recycling)
    • Could not grasp the bin due to parked vehicles being too close
    • Wrong colour recycling bin presented.
    • Hazardous waste, electronic waste present in the bin

    If my garbage is spread by an animal or bird, or my garbage or recycling bin spills, who is responsible for cleaning up litter from my property?

    It is the responsibility of the homeowner to maintain and clean the property after/before collection service has been provided. To minimize litter, please ensure all garbage is bagged properly and the lids to the bins are securely closed to prevent birds and other animals getting into them. Homeowners are also discouraged from placing their garbage and recycling bins at the collection point overnight before collection day.

    My neighborhood is under construction and curbside pickup has not started. How do I get rid of my garbage and recycling?

    It is the responsibility of the area developer to supply the developing neighborhood with garbage disposal, until the area has been accepted by the municipality as being complete. The municipalities recycling depots can be used as an interim service until curbside collection is established.

    Do gated communities, multiplexes and townhouse complexes receive curbside garbage and recycling collection?

    Garbage and recycling collection varies depending on the complex. Some may receive curbside collection provided by the municipality, while others may use a shared waste bin system or private waste company collecting from traditional metal bins. To find out which applies to your complex, contact your condo board or property manager.

    If I don’t receive refuse collection services from the city, will this decrease my utility bill?

    No.

    Wildfire Rebuild  [Learn more]

    Winter Maintenance Zones Sub Zone 1 will be active for January 15 - 19 [Learn more]