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Filing a Complaint

In an effort to prepare for, and prevent the spread of COVID-19, the Regional Municipality of Wood Buffalo has closed all offices to the public. While all our municipal offices are closed, we will still be accepting Assessment Review Board Complaints.

The deadline date to file a complaint has been altered by Ministerial Order MAG:014/20 to 4:30 p.m. on June 1, 2020.  Please submit your completed Complaint forms to ARB@rmwb.ca.  For your complaint to be valid, Complaint forms and appeal fees must be received by the deadline date.

For any other questions, please visit rmwb.ca/ARB or direct your inquiry to the Clerk of the Assessment Review Board at ARB@rmwb.ca.

What can I submit a written complaint about?

Any information on the Property Assessment Notice:

  • Description of the property;
  • An assessment amount;
  • An assessment class;
  • The type of property;
  • School Support*;
  • Name or address of an assessed person or taxpayer*;
  • An assessment sub class;
  • The type of improvement; and
  • Whether the business or property is exempt from taxation.

*You can contact the Assessment and Taxation Office at 780-743-7900 or 1-800-973-9663 to resolve these issues without filing a complaint.

There is no right to complain about any tax rate.

Who do I submit a written complaint to or contact for information?

Clerk of the Assessment Review Boards
Legislative Services
Regional Municipality of Wood Buffalo
7th Floor, Jubilee Center
9909 Franklin Avenue, Fort McMurray, AB T9H 2K4
Phone: 780-743-7000 or 1-800-973-9663
Email: ARB@rmwb.ca

What is the complaint deadline?

The original complaint form and accompanying filing fee must be received on or before  March 30, 2020 at 4:30 p.m.. Faxed complaints will not be accepted.

What information do I have to include in a written complaint?

  • Complaints must be in the form prescribed by the regulations.
  • If you are represented by an agent, the agent representation form must be filled out and filed with the complaint form.
  • Filing fee must be submitted at the same time as the complaint. For fee amounts, see Complaint Filing Fees below.
  • Cheques are to be made payable to Regional Municipality of Wood Buffalo; debit and cash are accepted at the Cashier Counter in the Jubilee Center.
  • Complaint must indicate what information shown on an assessment notice is incorrect.
  • Complaints must include an explanation as to why the information is incorrect and indicate what the correct information should be.
  • Identify the requested assessed value, if the complaint relates to an assessment.
  • Include the mailing address of the complainant if the mailing address is different than the address shown on the assessment notice.
  • Contact information, including telephone numbers where you can be reached at during weekdays.

Please contact the Clerk of the Assessment Review Boards if further information or clarification is required.

Where can I find complaint forms and agent authorization forms?

Complaint forms are available at the Legal and Legislative Services offices or can be found on this website in the Forms section.

Who can submit a written complaint on an assessment?

You, as an assessed property owner/taxpayer, or your agent with the appropriate signed authorization forms can submit a complaint.

What happens after I file the complaint?

A Notice of Hearing will be mailed at least 35 days prior to your scheduled hearing date if your hearing will be heard by a Local Assessment Review Board.

A Notice of Hearing will be mailed at least 70 days prior to your scheduled hearing date if your hearing will be heard by a Composite Assessment Review Board.

Complaint Filing Fees:

Complaint Type Fee
Local Improvements $30
Business Tax $50
Residential 3 or fewer dwellings $50
Farm Land $50
Residential 4 or more dwellings $650
Non-Residential $650

Please read Frequently Asked Questions for further information and clarification.

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