> Home > Municipal Government > Municipal Departments > Emergency Services & Law Enforcement > Royal Canadian Mounted Police (RCMP) Support > Bylaw Services Branch > Vehicle for Hire

Vehicle for Hire

Vehicle for Hire (VFH) operations within the Regional Municipality of Wood Buffalo are governed by Bylaw Services. Inquiries and complaints regarding VFH are directed through Pulse – online or by calling 780-743-7000 ­– or by e-mail at VFH@rmwb.ca .

VFH front counter services are available Monday through Friday, 8:30 a.m. - 4:30 p.m., offering taxi inspections, registrations, and all inquiries. Click here to view Vehicle for Hire Bylaw 13/001.

Bylaw Overview Translations

Vehicle for Hire Inspection Hours (inspections are by appointment only)

Day Time
Monday

1 p.m. - 4 p.m.

Tuesday

1 p.m. - 4 p.m.

Wednesday

9 a.m. - 4 p.m.

Thursday

9 a.m. - 11:45 p.m. 

Friday

9 a.m. - 11:45 p.m.

 

Responsibilities and rights for VFH chauffeurs and passengers are as follows:

Passenger’s rights & responsibilities

As a passenger you have the right to:

  • Decide on the route- the taxi chauffeur shall take the most economical route to a destination unless otherwise requested by you.
  • Observe the taxi meter- the meter shall be illuminated and visible at all times by all passengers.
  • See the driver’s chauffeur permit and license- a RMWB issued taxi permit and license should be clearly visible to all passengers.
  • Refuse multiple hiring- a taxi may carry two or more strangers from a common starting point to one or more destinations if the original hire agrees.
  • Ask for a receipt- the chauffeur may not refuse to provide a receipt in the amount of the fare.

As a passenger you are responsible to:

  • Pay the correct fare.
  • Be courteous.
  • Wear a seat belt at all times.
  • Do not ask the driver to stop where it is illegal to do so.

Taxi service obligations

A taxi chauffeur shall always serve the first person asking for service.

A taxi cab chauffeur may not refuse services to:

  • Any person guided or led by a service dog or refuse to permit such a person to enter with such a dog into the vehicle.
  • Any person with special needs
  • Any person because of their race, colour, creed, or any form of discrimination against a member of the public.

Your taxi shall be

  • Smoke free – all taxi’s operating in the RMWB are smoke free.
  • Clean and Tidy- both the interior, exterior, and trunk should be kept clean.
  • Well maintained- all taxis must pass a mechanical inspection every six months.
  • All taxis shall have the current meter rate and Bylaw Service phone number on the rear windows.

A taxi cab chauffeur can refuse to carry a passenger who

  • Owes the chauffeur or owner for previous fare or service.
  • Refuses to disclose their first destination before or immediately after entering the cab.
  • Asks to be driven to a remote place in circumstances which the taxi chauffeur reasonably believes to be unsafe.
  • Is unduly, obnoxious, abusive or disorderly.
  • Requests the taxi chauffeur to carry an animal or baggage which might be detrimental to the repair, cleanliness or sanitary condition of the taxi, with the exceptions of service dog.
  • Requests the chauffeur to carry any passengers or baggage which the taxi is incapable of carrying,
  • Could present a threat to or endanger the safety of the taxi chauffeur.

What to look for when hiring a cab

  • The taxi stand number should be clearly visible on both sides and the back of the vehicle.
  • The top light identifying the name of the taxi company or telephone number should be visible from the front and back of vehicle.
  • Permanent decals with the name of the taxi company and telephone number should be visible on both front doors.