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Vehicle for Hire

Vehicle for Hire (VFH) operations within the Regional Municipality of Wood Buffalo are governed by Bylaw Services. Inquiries and complaints regarding VFH are directed through Pulse – online or by calling 780-743-7000 ­– or by e-mail at VFH@rmwb.ca .

VFH front counter services are available Monday through Friday, 8:30 a.m. - 4:30 p.m., offering taxi inspections, registrations, and all inquiries. Click here to view Vehicle for Hire Bylaw 13/001.

Bylaw Overview Translations

Vehicle for Hire Inspection Hours (inspections are by appointment only)

Day Time

1 p.m. - 4 p.m.


1 p.m. - 4 p.m.


9 a.m. - 4 p.m.


9 a.m. - 11:45 p.m. 


9 a.m. - 11:45 p.m.


Responsibilities and rights for VFH chauffeurs and passengers are as follows:

Passenger’s rights & responsibilities

As a passenger you have the right to:

  • Decide on the route- the taxi chauffeur shall take the most economical route to a destination unless otherwise requested by you.
  • Observe the taxi meter- the meter shall be illuminated and visible at all times by all passengers.
  • See the driver’s chauffeur permit and license- a RMWB issued taxi permit and license should be clearly visible to all passengers.
  • Refuse multiple hiring- a taxi may carry two or more strangers from a common starting point to one or more destinations if the original hire agrees.
  • Ask for a receipt- the chauffeur may not refuse to provide a receipt in the amount of the fare.

As a passenger you are responsible to:

  • Pay the correct fare.
  • Be courteous.
  • Wear a seat belt at all times.
  • Do not ask the driver to stop where it is illegal to do so.

Taxi service obligations

A taxi chauffeur shall always serve the first person asking for service.

A taxi cab chauffeur may not refuse services to:

  • Any person guided or led by a service dog or refuse to permit such a person to enter with such a dog into the vehicle.
  • Any person with special needs
  • Any person because of their race, colour, creed, or any form of discrimination against a member of the public.

Your taxi shall be

  • Smoke free – all taxi’s operating in the RMWB are smoke free.
  • Clean and Tidy- both the interior, exterior, and trunk should be kept clean.
  • Well maintained- all taxis must pass a mechanical inspection every six months.
  • All taxis shall have the current meter rate and Bylaw Service phone number on the rear windows.

A taxi cab chauffeur can refuse to carry a passenger who

  • Owes the chauffeur or owner for previous fare or service.
  • Refuses to disclose their first destination before or immediately after entering the cab.
  • Asks to be driven to a remote place in circumstances which the taxi chauffeur reasonably believes to be unsafe.
  • Is unduly, obnoxious, abusive or disorderly.
  • Requests the taxi chauffeur to carry an animal or baggage which might be detrimental to the repair, cleanliness or sanitary condition of the taxi, with the exceptions of service dog.
  • Requests the chauffeur to carry any passengers or baggage which the taxi is incapable of carrying,
  • Could present a threat to or endanger the safety of the taxi chauffeur.

What to look for when hiring a cab

  • The taxi stand number should be clearly visible on both sides and the back of the vehicle.
  • The top light identifying the name of the taxi company or telephone number should be visible from the front and back of vehicle.
  • Permanent decals with the name of the taxi company and telephone number should be visible on both front doors.

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