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Regional Emergency Services’ 9-1-1 Emergency Communications Centre achieves accreditation as centre of excellence


(Fort McMurray, AB – January 14, 2020) - Regional Emergency Services (RES) has achieved the most prominent distinction in 911 emergency communication services. The RMWB’s 9-1-1 Emergency Communications Centre is the 276th emergency dispatch centre to attain International Academies of Emergency Dispatch® (IAED™) status as an Accredited Centre of Excellence (ACE) for its use of the Medical Priority Dispatch System™ (MPDS®).  This distinction places it among the very highest-performing emergency dispatch agencies in the world. 

“Accomplishing the status of a Medical Accredited Centre of Excellence through the Academies of Emergency Dispatch is a milestone achievement that we have been working on that assists in serving the region at the highest standard,” says Jody Butz, Regional Fire Chief. “I would like to recognize the hard work of all those involved in making this achievement possible and the commitment of our telecommunicators team everyday as they serve the community at a world-class level.”

ACE inspires agencies to provide superior, industry best practices in public safety and to employ efficient use of resources when handling all emergency call situations. Accreditation requires an intensive self-assessment based on the IAED’s rigorous Twenty Points of Accreditation. To achieve accreditation, agencies must meet or exceed all twenty points of accreditation, which requires participation from the department chief down to the individual emergency dispatcher.

Because ACE agencies abide by these standards and have fulfilled these requirements, callers can have peace of mind knowing their needs will always be appropriately addressed and that they will receive the help they need.

“There’s a tremendous amount of work that goes into achieving ACE status,” said IAED Chair of Accreditation Christof C. Chwojka. “We’re certainly proud of RMWB’s Regional Emergency Services and its accomplishment.”  

There are currently 28 ACE accredited dispatch agencies in Canada and with the RMWB’s accreditation, Alberta now joins PEI, New Brunswick and Nova Scotia as provinces completely covered by Medical ACE agencies. Alberta currently has ACEs in the following categories: four Fire ACEs, one Police ACE and five Medical ACEs.

Currently, more than 260 centers throughout the world have the ACE distinction among the 3,500 centers worldwide using the fire, police, medical, and nurse triage protocols for safe and efficient response to the wide variety of emergency situations.

The RMWB’s 9-1-1 Emergency Communications Centre answers all incoming 9-1-1 calls for the entire region resulting in approximately 28,000 requests annually. The centre provides 9-1-1 call triage support and maintains call evaluation along with dispatching responsibilities for regional medical and fire services while working closely with the RCMP centre for policing needs. The centre employs full-time and casual staff who work diligently to provide excellent service as the entry point to the emergency system caring for those within the region that need support and assistance.


About IAED:

The IAED is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprising three allied Academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.


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