Skip to Content
Close Alert Banner

RMWB Logo RMWB Logo

  • Contact Pulse
  • Business, Planning and Development
    • Procurement
    • Business Services and Support
    • Development and Planning
    • Downtown Fort McMurray
    • Flood Mitigation
    • Maps
    • Permits and Resources
    • Public Notices
    • Safety Codes Permits
    • Waterfront Park Revitalization
  • Bylaw and Animal Services
    • Animal Services
    • Backyard Hens
    • Bylaws
    • Community Standards
    • Parking
    • Report an Issue
    • Automated Traffic Enforcement
    • Vehicle for Hire
  • Community Services and Social Support
    • Equity and Inclusion
    • Grants and Funding
    • Responding to Homelessness
    • Seniors' Services and Programs
    • Social Support Services
    • Victim Services
  • Employment
    • Current Opportunities
    • Firefighter and Paramedic Recruitment
    • Human Resources
  • Events and Involvement
    • All That & More Podcast
    • Canada Day
    • Event Permits
    • Events
    • MACOY
    • Participate Wood Buffalo
    • WinterPLAY 2023
    • Wood Buffalo Volunteers
  • Fire, Police and Emergency Services
    • 9-1-1
    • Emergency Medical Services
    • Emergency Preparedness
    • Fire Codes and Permits
    • Fire Departments
    • Fire Prevention and Safety
    • FireSmart
    • Royal Canadian Mounted Police
    • Vulnerable Persons Registry
  • Garbage, Recycling and Disposal
    • Garbage & Recycling Services
    • Landfill
    • Soil Disposal
  • Indigenous and Rural Communities
    • Anzac
    • Conklin
    • Draper
    • Fort Chipewyan
    • Fort Fitzgerald
    • Fort McKay
    • Fort McMurray
    • Gregoire Lake Estates
    • Janvier
    • Saprae Creek Estates
    • Rural Bus Schedules and Fees
  • Mayor, Council and Administration
    • Accountability and Transparency
    • Boards and Committees
    • Bylaws
    • Contact Us
    • Council
    • Elections
    • Mayor
    • Plans, Reports and Studies
    • Policies
    • Public Notices
  • Parks, Recreation and Heritage
    • Parks and Facilities Map
    • BearSmart
    • Cemeteries
    • Communities in Bloom
    • Community Cleanup
    • Community Gardens
    • Community Rinks
    • Culture, Heritage & Public Art
    • Facility Rentals
    • Flag and Lighting Requests
    • Off-Highway Vehicles
    • Parks, Trails and Green Spaces
    • Trees
    • Urban Wildlife
  • Property Taxes
    • Assessments
    • Change of Address Form
    • Frequently Asked Questions
    • Non-Profit Organization Tax Exemptions
    • Paying Property Taxes
    • Property Tax Sale
    • Rural Small Business Tax Class
    • School Support
    • Tax Rates
    • Tax Refund Requests
  • Roads and Construction
    • Automated Traffic Enforcement
    • Construction Map
    • Construction Projects
    • Draper Slope Stability Reports
    • Parking
    • Route/Haul Permits
    • Snow Plowing and Removal
    • Street Sweeping
    • Winter Roads
  • Transit
    • Advertising
    • Bike and Ride
    • Fares and Passes
    • Routes and Schedules
    • Rural Bus Schedules and Fees
    • Safety and Etiquette
    • School Transit Service
    • Specialized Transit
    • Statutory Holidays Schedule
    • Transit News and Alerts
    • Transit Data Feed
  • Truth and Reconciliation
    • Learn
    • Act
    • Calls to Action
  • Utilities and Water
    • Billing
    • Bulk Water
    • Change of Address Form
    • Commercial Services
    • Fat, Oil and Grease
    • Open or Close a Utility Account
    • Responsible Sewer Use
    • Rural Water & Sewer Service
    • Sewer Backups
    • Water Conservation
    • Water Metering
    • Water Quality
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via Twitter Twitter
  • Open new window to share this page via LinkedIn Pinterest
  • Open new window to share this page via LinkedIn LinkedIn
  • Email this page Email

Municipality earns international award for fire dispatch excellence

Email icon Back to News
RES-Dispatch

(Fort McMurray, AB – April 11, 2022) – Regional Emergency Services (RES) joined an elite group having been recognized by The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency fire dispatching. The RES Dispatch Centre is the 62nd Fire ACE in the world.

“This accreditation is a testament to the ongoing commitment and high-quality work of our dispatch team,” said Jody Butz, RMWB Regional Emergency Services Fire Chief.  “The standards we’re setting at our dispatch centre are amongst the best in the world, helping us consistently improve public safety and better serve the community.” 

Municipality recognized for excellence during unusually busy year

In 2021, RES dispatch handled over 30,000 9-1-1 phone calls and responded to over 3,800 fire events within the Fort McMurray area and over 750 in rural areas. The Municipal dispatch service covers the entire region and includes six rural volunteer fire departments. Emergency Medical Services (EMS) dispatch services in the region are currently provided by the province.

Despite this spike in activity last year, the Municipal dispatch team maintained a high standard of excellence for public safety communications.

Global standards for dispatchers

ACE is a globally recognized standard of excellence and represents the highest standard of public safety communications. Accreditation is valid for a three-year period, during which all standards must be upheld.

There are currently over 3,500 emergency communication centres worldwide using the medical, fire, police, and emergency nurse triage protocols developed and maintained by the IAED. The protocol-based system—known as the Priority Dispatch SystemTM—is recognized as the standard of care and practice for emergency dispatch and is used in 46 countries.  

-30- 

Subscribe to page updates
Email iconSubscribe

Contact us

Services
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

Regional Municipality of Wood Buffalo footer logo

Regional Municipality of Wood Buffalo
9909 Franklin Avenue
Fort McMurray Alberta T9H 2K4

Phone: 780-743-7000
Toll free: 1-800-973-9663

Subscribe to News

Stay up to date on RMWB news,
programs and operations
by subscribing to our news categories.

Subscribe

Social Media

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • LinkedIn

Website Resources

  • Access to Information and Privacy
  • Logo Request Form
  • Sitemap
  • Social Media
  • Website Feedback

Copyright © .

By GHD Digital

Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.