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Paying Your Utility Bill

Related documents

Municipal Public Utilities Bylaw
Bylaw 14/035; Prohibits the provision of a same of similar type of utility in the Regional Municipality.

Public Utilities Bylaw Guidance
Why the Municipal Public Utilities Bylaw was created and what it means for you.

Pre-Authorized Credit Card Utility Bill Payments Terms and Conditions

Pre-Authorized Chequing Account Utility Bill Payments Terms and Conditions

The Regional Municipality of Wood Buffalo provides water, sewer and garbage collection services to homeowners. Utilities are billed once every two months.

Utility Bill Payment Options

  • Pay online by credit card at pay.rmwb.ca.
  • Pre-authorized payment from a credit card or chequing account. Sign up online at pay.rmwb.ca.
  • Pay online through your financial institution using "Wood Buffalo Water" or "Wood Buffalo Utilities" as the payee.
  • Pay in person at one of our Cashiers office’s at Timberlea Landing located at 309 Powder Drive or Jubilee Center located at 9909 Franklin Avenue.
  • Mail a cheque to the address below.

Pre-Authorized Utility Bill Payments 

Save time and money by signing up for pre-authorized utility bill payments! All payments are automatically charged to your credit card or debited from your chequing account on your invoice due date, which prevents added penalties and late charges.

To apply, visit pay.rmwb.ca.

*Please note: By signing up for pre-authorized utility bill payments, you are authorizing the Municipality to automatically charge your credit card or debit your chequing account for the value of your outstanding utility bill balance on the day your invoice is due. 

Residents that register for pre-authorized utility bill payments from their chequing account, need to provide a void cheque or pre-authorized debit form from their financial institution. Please review the terms and conditions for more information. If you need assistance with the online application, please contact us using the contact information below. 

Cancellation 

You may cancel your pre-authorized utility bill payments online at https://pay.rmwb.ca and choosing the ‘Cancellation’ option or a written cancellation notice can be emailed to water.billing@rmwb.ca.  You must notify the RMWB Utility Billing department at least 15 days prior to your withdrawal date. Withdrawing from the program does not change or resolve your payment obligations. Alternative arrangements to pay any outstanding balances on your utility account need to be made.

Contact Utilities Billing

Regular office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m.

Phone: 780-743-7976
Fax: 780-743-7076
Emergency Phone: 780-799-5823

Address:
9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4

E-mail: waterbilling@rmwb.ca

All Winter Maintenance Zones are relaxed until further notice.