Pulse will be temporarily unavailable on Saturday, April 26 from 7 a.m. to 5 p.m. due to scheduled maintenance. This includes both phone calls and online submissions. If your call is an emergency requiring fire, ambulance or police, call 911. For RCMP non-emergency support, call 780-788-4000.
Looking for Municipal information?
Contact Pulse so your inquiry is tracked and resolved in a timely manner. Before creating a ticket, see if your answer is in one of our trending topics!
Telephone 24/7
Main Line: 780-743-7000
Toll Free: 1-800-973-9663
Voice mail is monitored 6 a.m. - 9 p.m.
Online Submission
To contact us regarding any of the range of the categories, please submit a Request form.
Online submissions are monitored 6 a.m. - 9 p.m.
Frequently Asked Questions
| Construction projects |
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How can I learn about construction projects in my area? You can filter construction projects by community and subscribe for construction updates easily! |
| Low Income Fare Transit (LIFT) program passes |
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How do I know if I'm eligible for a LIFT pass? Where can I buy it? The Low Income Fare Transit (LIFT) program aims to reduce financial barriers to transit for eligible individuals and increase access to essential services. This pilot program provides a monthly pass for conventional transit for a nominal fee of $10, and a 75% discount on 10 and 25-ride passes for SMART Bus. |
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Transit Services |
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What if my bus is late? You can track your bus’s progress while you wait with Transit App or Google Maps. You can also visit the Transit Alerts page to find current delays, detours and bus stop closures. |
| Utility bill payments |
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How do I check my balance? How do I pay my utility bill? The RMWB provides water, sewer and garbage collection services to residents and businesses. Utilities are billed every two months. |