Close Alert Banner
Learn More
Skip to Content

RMWB Logo RMWB Logo

Contact Us Mobile Site Menu
Contact Us
  • Business and Development
    • Procurement
    • Business Services and Support
    • Development and Planning
    • Downtown Revitalization
    • Flood Recovery
    • Maps
    • Permits and Resources
    • Safety Codes Permits
  • Bylaw and Animal Services
    • Animal Services
    • Backyard Hens Pilot Project
    • Bylaws
    • Community Standards
    • Parking
    • Report an Issue
    • Automated Traffic Enforcement
    • Taxi Cabs
  • Community Services and Social Support
    • Cemeteries
    • Grants and Funding
    • Homelessness and Housing
    • Seniors' Services and Programs
    • Social Support Services
    • Victim Services
  • Employment
    • Current Opportunities
    • Firefighter and Paramedic Recruitment
    • Human Resources
  • Events and Involvement
    • Boards and Committees
    • Event Permits
    • igNIGHT: Art Illuminated
    • MAC Calendar
    • Mayor's Advisory Council on Youth (MACOY)
    • Participate Wood Buffalo
    • Townhalls
    • Wood Buffalo Volunteers
  • Fire, Police and Emergency Services
    • 9-1-1
    • COVID-19 Information
    • Emergency Alerts
    • Emergency Medical Services
    • Emergency Preparedness
    • Fire Codes and Permits
    • Fire Departments
    • Fire Prevention and Safety
    • FireSmart
    • Royal Canadian Mounted Police
    • Vulnerable Persons Registry
  • Garbage, Recycling and Disposal
    • Garbage & Recycling Services
    • Landfill
    • Soil Disposal
  • Indigenous and Rural Communities
    • Anzac
    • Conklin
    • Draper
    • Fort Chipewyan
    • Fort Fitzgerald
    • Fort McKay
    • Fort McMurray
    • Gregoire Lake Estates
    • Janvier
    • Saprae Creek Estates
    • Rural Bus Schedules and Fees
    • Truth and Reconciliation
  • Mayor, Council and Administration
    • Accountability and Transparency
    • Boards and Committees
    • Bylaws
    • Contact Us
    • Council
    • Elections
    • Mayor
    • Plans, Reports and Studies
    • Policies
  • Parks and Recreation
    • Parks and Facilities Map
    • Adopt-a-Rink
    • Adopt-a-Trail or Roadway
    • Communities in Bloom
    • Community Cleanup
    • Facility Rentals
    • Off-Highway Vehicles
    • Parks, Trails and Green Spaces
    • Trees
  • Property Taxes
    • Assessments
    • Change of Address Form
    • Frequently Asked Questions
    • Non-Profit Organization Tax Exemptions
    • Paying Property Taxes
    • Property Tax Sale
    • Rural Small Business Tax Class
    • School Support
    • Tax Rates
    • Tax Refund Requests
  • Pulse
  • Roads and Construction
    • Automated Traffic Enforcement
    • Construction Map
    • Construction Projects
    • Draper Slope Stability Reports
    • Parking
    • Route/Haul Permits
    • Snow Plowing and Removal
    • Street Sweeping
    • Winter Roads
  • Transit
    • Bike and Ride
    • Fares and Passes
    • Routes and Schedules
    • Rural Bus Schedules and Fees
    • School Transit Service
    • Specialized Transit
    • Statutory Holidays Schedule
    • Transit News and Alerts
  • Utilities and Water
    • Billing
    • Bulk Water
    • Change of Address Form
    • Commercial Services
    • Fat, Oil and Grease
    • Open or Close a Utility Account
    • Responsible Sewer Use
    • Rural Water & Sewer Service
    • Sewer Backups
    • Water Conservation
    • Water Metering
    • Water Quality
HomeEmergency Medical Services
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via Twitter Twitter
  • Open new window to share this page via LinkedIn Pinterest
  • Open new window to share this page via LinkedIn LinkedIn
  • Email this page Email

Emergency Medical Services

For emergencies, dial 9-1-1.

Integrated service

Regional Emergency Services (RES) offers an integrated service to the residents of the Regional Municipality of Wood Buffalo, consisting of firefighting and emergency medical services (EMS).

The Fort McMurray Fire Department operates with over 130 qualified firefighters, with medical qualification of either primary care paramedic (PCP) or advanced care paramedic (ACP). The highly trained staff are dedicated to offering timely and accurate first response to meet all fire and medical needs within the municipality.

Ambulances

The Fort McMurray Fire Department is contracted by Alberta Health Services to offer both basic life support (BLS) and advanced life support (ALS) ambulances to the region. This ensures that residents are receiving the highest level of health care possible in transport to the hospital and other medical services.

The department also works in partnership with Pheonix Heli-Flight to provide rotary wing services to individuals requiring medical care on Highway 63 and 881.

 Ambulance Billing
 

The Alberta Government has outlined the current rates that are charged for Ambulance Services. If patient coverage information is not provided at the time EMS service is provided, the patient will receive a bill. If the patient has coverage through a government program (either Federal or Provincial) or other insurance they will need to work with their coverage provider on bill payment process.

 

If you have any questions regarding an ambulance bill you have received, contact Accounts Receivable by calling Pulse at 780-743-7000.

Current rates

All Albertans, regardless of where they live in the province, pay the same rate for ground ambulance service in Alberta.

The provincial rate has two fees:

  • $250 if a patient is not transported, or
  • $385 if a patient is transported

An additional $200 is charged to a patient who is a non-resident of Alberta, whether the patient is transported or not.

Ambulance fee exemptions

Payment for ambulance services is the responsibility of the patient unless they are covered by a government program or private insurance. If you received a bill but are a senior, have treaty coverage or are on income support, it is important that you contact Accounts Receivable to provide your plan information. If you have non-group supplementary insurance of any other insurance plan, you will be required to pay your invoice and submit directly to your plan provider for reimbursement.

You will not receive a bill if you are transferred between Alberta Health Facilities. You will also not receive a bill for air transportations.

Rural support

Rural communities, such as Fort Chipewyan, Fort McKay, Saprae Creek, Anzac and Conklin, offer first response to all medical and fire related calls by their dedicated team of volunteer Firefighters.

The Fort McMurray Fire Department will then provide ambulance services to support the volunteer rural fire departments if transport is required.

Contact us

Never miss an update!

Subscribe to this page to get notified when this page has updated content.

Notify Me
Services
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

Regional Municipality of Wood Buffalo footer logo

Contact Us

Regional Municipality of Wood Buffalo
9909 Franklin Avenue
Fort McMurray Alberta T9H 2K4

Phone: 780-743-7000

Toll free: 1-800-973-9663

Social Media

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • LinkedIn

Website Resources

  • Access to Information and Privacy
  • Pay Bills Online
  • Sitemap
  • Social Media
  • Website Feedback

Copyright © 2020

Designed by eSolutionsGroup

Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.