Specialized Transit

1. Register to ride

Fill out the registration package. Transit Services will review the application and notify the applicant when approved.

Please remember that conventional transit buses are wheelchair accessible. We encourage clients to use the conventional service where possible. SMART Bus will give priority to those who do not have access to conventional transit or are unable to use conventional transit services.

2. Book a ride

Call 780-743-7909 between the hours of 8:00 a.m. and 3:45 p.m., Monday through Friday. All bookings should be made at least 24 hours in advance.

When you call to book a trip, please have the following information available.

• Your name
• Your daytime telephone numbers
• The date and time you require a trip
• Your pickup and destination locations (which can only be made 2 weeks in advance)
• Tell us if you will be travelling with an attendant and/or a mobility aid

Bus drivers won't take passengers who haven't booked a trip with the scheduler. Bus drivers cannot accept bookings on the bus.

For same day cancellation or if your bus is later than 15 minutes, please contact Pulse at 1-800-973-9663.

Requests for service outside of regular hours are considered a charter booking. Charters require additional paperwork. Contact PULSE for details.

The SMART Bus can also be booked by registered clients for special events for $35/hour with a two-hour minimum. All locations served by the SMART Bus must be accessible.

Hours of operation will change on November 29, 2024 for winter service hours

The SMART Bus travels to Anzac on Wednesdays and Janvier on Thursdays. There is a pick-up and drop-off once a day. You can book your trip by calling 780-743-7909. You may suggest the time.

The SMART Bus does not have a regular schedule for Conklin or Fort McKay. Anyone in these areas that is interested in using the service should call 780-743-7909 to inquire. 

Regular, group and special event passes can be purchased by calling 1-800-973-9663.