Skip to Content
Close Alert Banner

RMWB Logo RMWB Logo

  • Contact Pulse
  • Participate
  • Business, Planning and Development
    • Business Services and Support
    • Development and Planning
    • Downtown Fort McMurray
    • Flood Mitigation
    • Maps
    • Permits and Resources
    • Procurement
    • Public Notices
    • Safety Codes Permits
    • Signage Regulations
    • Waterfront Park Revitalization
  • Bylaw and Animal Services
    • Animal Services
    • Backyard Hens
    • Bylaws
    • Community Standards
    • Parking
    • Report an Issue
    • Vehicle for Hire
  • Community Services and Social Support
    • Equity and Inclusion
    • Grants and Funding
    • Responding to Homelessness
    • Seniors' Services and Programs
    • Social Support Services
    • Victim Services
    • Volunteer with Emergency Social Services
  • Employment
    • Current Opportunities
    • Firefighter and Paramedic Recruitment
    • Human Resources
  • Events and Involvement
    • Canada Day
    • Combative Sports
    • Community Events
    • Event Permits
    • MACOY
    • Participate Wood Buffalo
    • WinterPLAY
    • Wood Buffalo Volunteers
  • Financial Services
    • Accounts Payable
    • Assessments
    • Asset Management
    • Change of Address Form
    • Frequently Asked Questions
    • Natural Resource Extraction Support Tax Incentive Bylaw
    • Non-Profit Organization Tax Exemptions
    • Paying Property Taxes
    • Property Tax Sale
    • School Support
    • Tax Rates
    • Tax Refund Requests
  • Fire, Police and Emergency Services
    • 9-1-1
    • Alerts
    • Emergency Medical Services
    • Emergency Preparedness
    • Hazards
    • Fire Codes and Permits
    • Fire Departments
    • Fire Prevention and Safety
    • FireSmart
    • Royal Canadian Mounted Police
    • Vulnerable Persons Registry
  • Garbage, Recycling, and Disposal
    • Garbage and Recycling Calendar
    • What Goes Where?
    • Curbside Collection Bins
    • Recycling Depots
    • Rural Waste Collection
    • Seasonal Programs
    • Soil Disposal
    • Bear-Resistant Bins Program
    • RMWB Landfill
  • Indigenous and Rural Communities
    • Anzac
    • Conklin
    • Draper
    • Fort Chipewyan
    • Fort Fitzgerald
    • Fort McKay
    • Fort McMurray
    • Gregoire Lake Estates
    • Janvier
    • Saprae Creek Estates
    • Rural Bus Schedules and Fees
  • Mayor, Council and Administration
    • Accountability and Transparency
    • Boards and Committees
    • Bylaws
    • Council
    • Elections
    • Mayor
    • Plans, Reports and Studies
    • Policies
    • Public Notices
  • Parks, Recreation and Heritage
    • Parks and Facilities Map
    • BearSmart
    • Cemeteries
    • Communities in Bloom
    • Community Cleanup
    • Community Gardens
    • Community Rinks
    • Culture, Heritage & Public Art
    • Facility Rentals
    • Flag and Lighting Requests
    • Off-Highway Vehicles
    • Parks, Trails and Green Spaces
    • Trees
    • Urban Wildlife
  • Roads and Construction
    • Capital Projects
    • Construction Map
    • Construction Projects
    • Draper Slope Stability Reports
    • Parking
    • Route Haul Permits
    • Snow Clearing and Disposal
    • Street Sweeping
    • Winter Roads
    • Contractor Training
  • Transit
    • Bike and Ride
    • Fares and Passes
    • Frequently Asked Questions
    • Low-Income Fare Transit Program (LIFT)
    • Rural Bus Schedules and Fees
    • Safety and Etiquette
    • School Transit Service
    • Specialized Transit
    • Statutory Holidays Schedule
    • Transit News and Alerts
  • Truth and Reconciliation
    • Act
    • Calls to Action
    • Learn
  • Utilities and Water
    • Billing
    • Change of Address Form
    • Commercial Services
    • Fat, Oil and Grease
    • Open or Close a Utility Account
    • Responsible Sewer Use
    • Rural Water & Sewer Service
    • Sewer Backups
    • Utility Changes
    • Water Conservation
    • Water Delivery, Bulk Water & Septic Pickup
    • Water Metering
    • Water Outages and Maintenance
    • Sewer Cleaning and Inspections
HomeUtilities and WaterBilling
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via Twitter Twitter
  • Open new window to share this page via LinkedIn Pinterest
  • Open new window to share this page via LinkedIn LinkedIn
  • Email this page Email

Utility Billing

Property taxes, utility bills and other bills can be paid by credit card using the RMWB's Online Payment Portal (see link below). Other payment options are listed on this page. Payment options for property taxes can be found at rmwb.ca/propertytaxes. 

Pay Bill Now


The Regional Municipality of Wood Buffalo provides water, sewer and garbage collection services to residents and businesses. Utilities are billed every two months.

Learn how to set up a utility account.

Billing Cycle by Neighbourhood and Community

January, March, May, July, September, November
  • Waterways
  • Lower Thickwood
  • Upper Thickwood (includes Dickinsfield)
  • Timberlea
  • Rural Delivered Water
February, April, June, August, October, December
  • Abasand
  • Beacon Hill
  • Conklin metered
  • Downtown
  • Commercial
  • Confederation Way
  • Gregoire Lake metered
  • Saprae Creek
  • Anzac metered
  • Janvier metered
  • Draper
  • Fort Chipewyan

Payment Options 

We offer several convenient ways to pay your utility bill: 

Pay online by credit card
Use our secure portal at pay.rmwb.ca. 
Pre-authorized payments

Sign up for automatic payments from your credit card or chequing account to save time and avoid late fees. 

Payments are automatically charged to your credit card or debited from your chequing account on the bill due date. 

Register online at pay.rmwb.ca.

If you need assistance, email waterbilling@rmwb.ca or call Pulse at 780-743-7000. 

Online banking
Add "Wood Buffalo Water" or "Wood Buffalo Utilities" as the payee through your financial institution. 
Pay in-person
Visit us at 9909 Franklin Avenue, Fort McMurray or at any rural office.
Mail a cheque 

Note: Canada Post strike actions may disrupt and delay payment by mail in the spring and summer of 2025. Payment by mail is not advised for spring and summer 2025. 

 

Mailed cheques can be addressed to: Regional Municipality of Wood Buffalo, Fort McMurray, AB, T9H 2K4 

Canceling Pre-Authorized Payments 

You can cancel your pre-authorized payment plan by visiting pay.rmwb.ca and clicking on “Cancel Pre-Authorized Utility Bill Payments.” 

For further assistance, email waterbilling@rmwb.ca or call Pulse at 780-743-7000. 

Understanding Your Utility Bill 

Your utility bill consists of both fixed fees and usage fees. Fixed fees are charged for all properties, regardless of occupancy. 

Utility bill fees
  • Garbage Collection and Recycling 
  • Fixed Charge – Sewer 
  • Fixed Charge – Water 
  • Water Consumption 
  • Sewer Consumption (based on water usage) 
Metering, consumption and conservation tips

Each property has its own water meter, and charges for water and sewer are based on actual consumption. The more water you use, the higher your bill. For tips on reducing water usage, visit our Water Conservation Tips page. 

If your property is not connected to a water meter, then you pay an unmetered flat rate.

Unmetered or Flat Rate Water Services 

In some cases, water services may be unmetered, and consumers are charged a flat rate. This typically applies when a property isn’t connected to the water system via a meter or during special circumstances, such as construction. 

When do flat rates apply? 
  • Unmetered Properties: Properties not connected to the water system via a meter are charged a flat rate for water usage. 
  • Construction Water: During construction, flat rate charges may apply for using water to test plumbing or for other building needs. 
  • Temporary Installations: If temporary measures like bleeders (to prevent freezing) are in place, a flat rate may be applied.
How are flat rates determined?
Flat rates are set by the Municipality and reviewed regularly. These rates reflect typical water usage for properties or special circumstances where a meter is not in place. The rates are outlined in the Utility Rates Bylaw. 
When does unmetered billing transition to metered billing?
Once a water meter is installed, billing will switch to metered rates, and the flat rate will no longer apply. This is common when moving from construction to occupancy or when a meter is finally installed. 

Late Payments and Penalties 

  • A 1.5% penalty applies to overdue balances. 
  • For property owners, unpaid balances after 90 days are transferred to the property tax roll and may incur additional penalties under the Tax Rate Bylaw. 
  • For renters, unpaid balances may result in service termination. Any outstanding balance will be forwarded to a collections agency. 

For more information, email collections@rmwb.ca or call Pulse at 780-743-7000. 

Key Reminders 

  • Late Payment Fees: A 1.5% penalty applies to overdue bills. 
  • Flat Rate Charges: Flat rates apply when properties aren’t metered and are governed by the Utility Rates Bylaw.

Contact Utilities Billing

Regular office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m.

Phone: 780-743-7000
Fax: 780-743-7076
Emergency Phone: 780-799-5823

Mailing address:
9909 Franklin Avenue
Fort McMurray, AB T9H 2K4

E-mail: waterbilling@rmwb.ca

Related documents

  • Municipal Public Utilities Bylaw
    Bylaw 14/035; Prohibits the provision of a same of similar type of utility in the region.
  • Public Utilities Bylaw Guidance
    Why the Municipal Public Utilities Bylaw was created and what it means for you.
  • User Fees, Rates and Charges Bylaw
    Bylaw 20/030; Sets the rates for all utility services in the region
  • Water Utilities Management Bylaw
    Consolidated bylaw 20/029 for the supply and management of municipal water utility services.
Subscribe to page updates
Utilities and Water
  • Billing
  • Change of Address Form
  • Commercial Services
  • Fat, Oil and Grease
    Toggle Section Fat, Oil and Grease Menu
    • Commercial Business FOG Program
  • Open or Close a Utility Account
  • Responsible Sewer Use
  • Rural Water & Sewer Service
  • Sewer Backups
  • Utility Changes
    Toggle Section Utility Changes Menu
    • Draper
    • Fort Chipewyan
    • Fort McKay
  • Water Conservation
  • Water Delivery, Bulk Water & Septic Pickup
  • Water Metering
  • Water Outages and Maintenance
  • Sewer Cleaning and Inspections

Contact us

Services
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

Regional Municipality of Wood Buffalo footer logo

Regional Municipality of Wood Buffalo
9909 Franklin Avenue
Fort McMurray Alberta T9H 2K4

Phone: 780-743-7000
Toll free: 1-800-973-9663

Subscribe to News

Stay up to date on RMWB news,
programs and operations
by subscribing to our news categories.

Subscribe

Social Media

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • LinkedIn

Website Resources

  • Access to Information and Privacy
  • Logo Request Form
  • Sitemap
  • Social Media
  • Website Feedback

Copyright © .

By GHD Digital

Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.