Utility Billing

Pay Bill Now

The Regional Municipality of Wood Buffalo provides water, sewer and garbage collection services to residents and businesses. Utilities are billed every two months.

Learn how to set up a utility account.

Billing Cycle by Neighbourhood
January, March, May, July, September, November
Waterways Lower Thickwood Upper Thickwood (includes Dickinsfield) Timberlea Rural Delivered Water
February, April, June, August, October, December
Abasand Beacon Hill Downtown Commercial Confederation Way Saprae Creek Anzac metered Janvier metered Draper Fort Chipewyan

Understanding Your Utility Bill

Your utility bill consists of both fixed fees and usage fees. Fixed fees are charged for all properties, regardless of occupancy.

Fees include:

Garbage Collection and Recycling
Fixed Charge – Sewer
Fixed Charge – Water
Water Consumption
Sewer Consumption (based on water usage)

Each property has its own water metre, and charges for water and sewer are based on actual consumption. The more water you use, the higher your bill. For tips on reducing water usage, visit our Water Conservation Tips page.

If your property is not connected to a water metre, then you pay an unmetered flat rate.

Unmetered or Flat Rate Water Services

In some cases, water services may be unmetered, and consumers are charged a flat rate. This typically applies when a property isn’t connected to the water system via a meter or during special circumstances, such as construction.

When Do Flat Rates Apply?

Unmetered Properties: Properties not connected to the water system via a meter are charged a flat rate for water usage.
Construction Water: During construction, flat rate charges may apply for using water to test plumbing or for other building needs.
Temporary Installations: If temporary measures like bleeders (to prevent freezing) are in place, a flat rate may be applied.
How Are Flat Rates Determined?

Flat rates are set by the Municipality and reviewed regularly. These rates reflect typical water usage for properties or special circumstances where a meter is not in place. The rates are outlined in the Utility Rates Bylaw.

Transitioning to Metered Billing:

Once a water meter is installed, billing will switch to metered rates, and the flat rate will no longer apply. This is common when moving from construction to occupancy or when a meter is finally installed.

Payment Options

We offer several convenient ways to pay your utility bill:

Pay Online by Credit Card: Use our secure portal at pay.rmwb.ca.
Pre-Authorized Payments: Sign up for automatic payments from your credit card or chequing account. Register online at pay.rmwb.ca to ensure your bill is paid on time.
Online Banking: Add "Wood Buffalo Water" or "Wood Buffalo Utilities" as the payee through your financial institution.
Mail a Cheque: Address it to:
Regional Municipality of Wood Buffalo
Fort McMurray, AB, T9H 2K4
In-Person Payments: Visit us at 9909 Franklin Avenue.

Pre-Authorized Payments

Sign up for pre-authorized payments to save time and avoid late fees. Payments are automatically charged to your credit card or debited from your chequing account on the bill due date.

To sign up, visit pay.rmwb.ca.
If you need assistance, contact our billing team using the information below.

Canceling Pre-Authorized Payments

You can cancel your pre-authorized payment plan by visiting pay.rmwb.ca and clicking on “Cancel Pre-Authorized Utility Bill Payments.”

For further assistance, email water.billing@rmwb.ca or call Pulse at 780-743-7000.

Late Payments and Penalties

A 1.5% penalty applies to overdue balances.
For property owners, unpaid balances after 90 days are transferred to the property tax roll and may incur additional penalties under the Tax Rate Bylaw.
For renters, unpaid balances may result in service termination. Any outstanding balance will be forwarded to a collections agency.

For more information, email collections@rmwb.ca or call Pulse at 780-743-7000.

Key Reminders

Late Payment Fees: A 1.5% penalty applies to overdue bills.
Flat Rate Charges: Flat rates apply when properties aren’t metered and are governed by the Utility Rates Bylaw.

Contact Utilities Billing

Regular office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m.

Phone: 780-743-7000
Fax: 780-743-7076
Emergency Phone: 780-799-5823

Mailing address:
9909 Franklin Avenue
Fort McMurray, AB T9H 2K4

E-mail: waterbilling@rmwb.ca