The Regional Municipality of Wood Buffalo provides water, sewer and garbage collection services to residents and businesses. Utilities are billed every two months.
Learn how to set up a utility account.
Please note some water utility bills issued Feb. 28, 2021 have an incorrect due date of March 1. The payment due date for those bills is March 31 and no penalties will be applied before that date.
Payment options
- Pay online by credit card at pay.rmwb.ca.
- Pre-authorized payments from a credit card or chequing account. Sign up online at pay.rmwb.ca.
- Pay online through your financial institution using "Wood Buffalo Water" or "Wood Buffalo Utilities" as the payee.
- Mail a cheque to the address below.
- Please note: the Jubilee Center located at 9909 Franklin Avenue. and Timberlea Landing located at 309 Powder Drive are temporarily closed due to COVID-19.
Set up pre-authorized payments
Save time and money by signing up for pre-authorized payments. Payments are automatically charged to your credit card or debited from your chequing account on the due date of your bill, preventing late charges and added penalties.
To apply, visit pay.rmwb.ca. If you need assistance with the application, contact us using the information below.
Cancel pre-authorized payments
To cancel your pre-authorized payment plan, go to pay.rmwb.ca and click the link that says “Cancel Pre-Authorized Utility Bill Payments.”
For help with cancelling your pre-authorized payment, contact us by emailing water.billing@rmwb.ca or call Pulse.
Cancelling pre-authorized payments does not change or cancel your Utility account. If you are buying or selling a home or if you need to change your mailing address, click here for more information.
Understanding your Utility Bill
Utilities are billed bi-monthly and consist of fixed fees and usage fees. Fixed fees and Garbage Collection are billed for all properties in the Municipality whether or not the home is occupied.
Fees include:
- Garbage Collection and Recycling
- Fixed Charge – Sewer
- Fixed Charge – Water
- Water Consumption
- Sewer Consumption
View the complete list of all Municipal User Rates, Fees and Charges.
Every residence has its own water meter and is individually billed. Variable water and sewer charges are based on consumption. The more water you consume, the higher your utility charge. Visit the Water Conservation Tips web page to find ways of reducing your water usage.
Every second month, your utility bill is generated on the last day of the month. Your charges include fixed fees for the current billing period and water and sewer usage for the prior two months. If you move and need to cancel your service, you will receive a final bill the month after you move, which will include any water consumed the last month you occupied your home along with pro-rated fixed fees up to your cancellation date.
If a balance remains outstanding after the due date, a 1.5% penalty is applied. Returned payments are charged an additional $44.00, which includes returned cheques and returned pre-authorized payments.
If you are the owner of the property and the balance is not paid within 90 days of the invoice date, outstanding charges are transferred to the property tax roll and are subject to additional penalties and fees as per the Tax Rate Bylaw and the User Fees, Rates and Charges Bylaw.
If you have a renter account and the balance is not paid, you are subject to service terminations, resulting in your account being closed. Your account will remain closed until it is re-opened by the owner of the property. If your service is terminated, any outstanding balance will be forwarded to an external collections agency.
For more information on Collections, you can email collections@rmwb.ca or call Pulse at 780-743-7000.
Contact Utilities Billing
Regular office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m.
Phone: 780-743-7000
Fax: 780-743-7076
Emergency Phone: 780-799-5823
Mailing address:
9909 Franklin Avenue
Fort McMurray, AB T9H 2K4
E-mail: waterbilling@rmwb.ca
Related documents
- Changes to utility rates and accounts coming Jan. 1, 2021
News release - Municipal Public Utilities Bylaw
Bylaw 14/035; Prohibits the provision of a same of similar type of utility in the region. - Public Utilities Bylaw Guidance
Why the Municipal Public Utilities Bylaw was created and what it means for you. - User Fees, Rates and Charges Bylaw
Bylaw 20/030; Sets the rates for all utility services in the region - Water Utilities Management Bylaw
Consolidated bylaw 20/029 for the supply and management of municipal water utility services.