Council approves enhanced Specialized Transit service

On September 29, 2026, Council approved moving Specialized Transit to a dedicated service with a reduced pick-up window. The dedicated service model will take effect on November 16, 2026.

Service updates

The approved dedicated Specialized Transit service will provide more reliable, predictable and convenient trips for riders.

Riders will have a much narrower pickup window of approximately five minutes, compared with 30 minutes today. Dedicated vehicles and service hours will also mean fewer shared trips, fewer intermediate stops and more direct travel.

The dedicated service is expected to improve on-time performance from 87% to at least 98%, giving riders greater certainty about when they will be picked up and arrive at their destination.

Riders can continue to pre-book trips up to seven days in advance using the app, online portal or phone. Service hours will remain unchanged from 5 a.m. to 11 p.m., providing access throughout the day and evening.

Specialized Rider Benefits

These improvements are designed to create a more predictable and reliable Specialized Transit experience for riders.

Before the changes take effect, the Municipality will communicate directly with registered Specialized Transit riders by phone and letter. These updates will explain what is changing, when the new service will begin, what riders can expect and whether they need to take any action. Information will also be available online at rmwb.ca/specialized. Riders, families and caregivers with questions or who need help understanding the changes can contact Pulse at 780-743-7000 or toll-free at 1-800-973-9663. 

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