Specialized Transit

• Through the RMWB Transit On Demand app
• Book online  
• By calling Pulse (780-743-7000), Monday to Friday, from 8 a.m. to 4 p.m. (Press 1 for Transit and Press 2 for Specialized)

• Name
• Daytime phone number
• Date and time of the trip
• Pickup and drop off locations
• Whether you’re travelling with an attendant and/or a mobility aid 

Tip: Choose “Arrive By” when you need to reach your destination at a specific time.

Enter the time you need to arrive at your destination.

The system will give you a pickup window based on your “Arrive By” time, helping you reach your destination on time.

For example, if you need to arrive at an appointment by 10 a.m., select “Arrive By” and enter 10 a.m. The system will schedule your pickup within the available window.

Choose “Depart By” when you are ready to book your return trip.

For your return trip, select “Depart By” and enter the time you want to leave.

Bus drivers won't take passengers who haven't booked a trip in advance, and cannot accept bookings on the bus. For same-day cancellation or if your bus is later than 15 minutes, please contact Pulse at 780-743-7000 or 1-800-973-9663.

Travelling with young children

On-demand vehicles have limited* four-point harness child seating available for children (under 6 years old and under 18kg/40lbs).

Children under 9kg/ 20lbs should always travel in a car seat for safety.

When booking a ride with your child, you must indicate the need for an integrated child seat.

The child must be:

• Is under 6 years old and weighs less than 18 kg (40 lbs).
• accompanied and secured in the seat by the accompanying adult.

Please notify your driver if you need assistance securing the seat. Drivers will verify that your child is safely buckled before departing.

*at least two seats available per vehicle