Transit On Demand

RMWB Transit On Demand provides riders with a flexible and convenient travel option to locations within their neighbourhoods in the same On Demand Zone and to connect to a core route for travel across Fort McMurray.  

There are four On Demand zones:

• Timberlea – includes Parsons Creek and Taiganova
• Thickwood – includes Wood Buffalo
• Downtown – includes Waterways, Abasand and Beacon Hill
• Airport – includes Prairie Creek and Quarry Ridge

Book a Transit On Demand trip when you need one and you'll be picked up at a nearby bus stop in less than 30 minutes.

There are three ways to book:

• Through the RMWB Transit On Demand app 
• Online at rmwb.ca/OnDemand.
• Call Pulse at 780-743-7000 or toll-free at 1-800-973-9663.

You must create an account before you can book an On Demand ride. 

Once the booking is confirmed, you will be picked up as quickly as possible by the nearest available On Demand bus. Wait times will vary but will not be longer than 30 minutes.

On Demand service is available for immediate trips and should be booked at the time you are ready to leave.

Transit On Demand will be available daily from 6 a.m. to 11 p.m. with the exception of the Downtown On Demand Zone. On Demand service is available downtown from Monday - Friday in the evenings from 6-11 p.m. and on the weekends from 6 a.m.-11 p.m.    

While Waterways is part of the Downtown Zone, On Demand service will be available in the neighbourhood everyday from 6 a.m.–11 p.m. 

On Demand service is not available downtown during the day from Monday to Friday as there are numerous regular routes available during this time. 

The new Transit On Demand service is available in Waterways every day from 6 a.m. – 11 p.m. While we recognize this is a big change, On Demand service will make public transit more convenient and available in Waterways. 

Previously, Route 91 – Longboat Landing was the only available Transit option for Waterways. This route ran once every hour from 7 a.m. -10 p.m. on weekdays and 9 a.m. – 9 p.m. on weekends. The Transit On Demand service has longer hours, you can book a bus when you need it and be picked up in 30 minutes or less.

On Demand trips only stop at other bus stops when another rider in the area has booked a trip around the same time. This means it will be quicker for Waterways residents using Transit On Demand to get to locations downtown and connect to regular routes for travel across Fort McMurray.  

While Waterways is part of the Downtown On Demand Zone, there are extended hours of service in the neighbourhood. On Demand service is available in Waterways every day from 6 a.m.–11 p.m. On Demand service for the rest of the Downtown Zone is available from 6-11 p.m. on weekdays and 6 a.m.-11 p.m. on weekends.   

No. Transit On Demand buses will pick you up and drop you off at a bus stop within the same On Demand Zone. This means that if you’re using Transit On Demand in Timberlea, you will only be able to travel within Timberlea (Parsons Creek and Taiganova are included in the Timberlea On Demand zone).

To travel outside of your neighbourhood, Transit On Demand will drop you off at a bus stop to connect to a core route for travel across Fort McMurray.

The Transit App and Google Maps will not provide RMWB Transit On Demand information. When your neighbourhood route is not available, use the Transit On Demand App to book a ride.

Specialized Transit users will continue to receive curb-to-curb service and will arrive on time for all their appointments. With Specialized Transit now part of On Demand Service, there are longer operating hours, increased trip availability and more ways to book, making it easier to use Specialized Transit. Accessible buses will continue to be used for all Specialized Transit trips with the same level of assistance and service being provided. 

There may be times when Specialized Transit users are on the same accessible bus as regular On Demand riders. A scheduling software is used to dispatch buses and plan routes to ensure Specialized Transit users arrive on time for their appointments, while picking up On Demand riders in the neighbourhood heading to the same area.

Specialized Transit riders share the same accessible bus with On Demand riders and receive curb-to-curb service. Learn more about this service above.

No. There is no extra cost to use Transit On Demand. You will continue to pay the regular fare using your preferred method: exact cash, a one-ride ticket, or a monthly pass.

Please remember: drivers cannot make change or sell tickets or passes, so be sure to have the exact fare if paying with cash.