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Transit On Demand

Plan. Book. Ride.

RMWB Transit On Demand service starts today! This is a new service that allows you to book a bus when your neighbourhood route isn't available or when the wait is too long.

Book a Trip

Transit On Demand will pick you up at a nearby bus stop in less than 30 minutes and take you to locations within the same On Demand Zone and to connect to a core route for travel across Fort McMurray. View the new Transit Network Map to find the On Demand Zones.

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How It Works 

Transit On Demand puts you in control of your travel: 

  • Book a ride when you’re ready to go.
  • Travel to nearby locations in the same On Demand Zone or connect to a regular route.
  • Get picked up and dropped off at designated bus stops.
  • There is extended On Demand service for Waterways. Learn how Transit On Demand works in Waterways.

Create a Transit On Demand account

Creating an account online or through the app:

  1. Book Transit On Demand Online
  2. Provide your phone number to receive a code.
  3. Once you receive the code, enter it, and then provide your name and email address to register

Creating an account over the phone

When you call to book your first trip, the call centre will set up your account.

Service Hours

Every day from 6 a.m. – 10 p.m., with the exception of the Downtown Zone. On Demand service is available downtown from Monday-Friday only in the evening from 6 - 10 p.m. and on the weekend from 6 a.m. - 10 p.m. 

While Waterways is part of the Downtown Zone, On Demand service is available in the neighbourhood daily from 6 a.m. – 10 p.m.  

How to Book a Ride 

Starting Aug. 22, book your ride using one of three easy ways: 

  1. Download the RMWB Transit On Demand app
  2. Book online on this webpage (rmwb.ca/OnDemand). Online booking portal will be available Aug. 22.  
  3. Call Pulse at 780-743-7000 

You must create an account before you can book a ride. 

On Demand Service Zones 

Transit On Demand operates in four zones: 

  • Timberlea – includes Parsons Creek and Taiganova 

  • Thickwood – includes Wood Buffalo 

  • Airport – includes Prairie Creek and Quarry Ridge

  • Downtown – includes Abasand and Beacon Hill 

    • Waterways is part of the Downtown Zone but has extended service.  

Find the exact locations of the zones on the new Transit Network Map.  

When to Use Transit On Demand 

  • Your neighbourhood route may not run during certain times of the day. During these times, use Transit On Demand to travel within the same zone or to connect to a core route. 

  • Check your neighbourhood route schedule so you know when you’ll need Transit On Demand. 

Specialized Transit

Specialized Transit is an application-based program available to residents with mobility challenges that are unable to use regular bus service. Learn more here.

Tips For A Smooth Ride

  • Book your ride when you’re ready to leave.
  • Know your bus ID number and be at your stop on time.
  • Use the app to track your ride, and receive push or text notifications. 
  • Plan ahead, learn your new schedules and take control of your commute! 

Frequently Asked Questions

RMWB Transit On Demand provides riders with a flexible and convenient travel option to locations within their neighbourhoods in the same On Demand Zone and to connect to a core route for travel across Fort McMurray.  

There are four On Demand zones:

  • Timberlea – includes Parsons Creek and Taiganova
  • Thickwood – includes Wood Buffalo
  • Downtown – includes Waterways, Abasand and Beacon Hill
  • Airport – includes Prairie Creek and Quarry Ridge

Book a Transit On Demand trip when you need one and you'll be picked up at a nearby bus stop in less than 30 minutes.

RMWB Transit On Demand will be available on Aug. 22, 2025. Riders can download the RMWB Transit On Demand App on Aug. 13. Create an account before Aug. 22 so you are ready to use Transit On Demand.

There are three ways to book:

  • Through the RMWB Transit On Demand app – available for download on Aug. 13.
  • Online at rmwb.ca/OnDemand.
  • Call Pulse at 780-743-7000 or toll-free at 1-800-973-9663.

You must create an account before you can book an On Demand ride. 

Once the booking is confirmed, you will be picked up as quickly as possible by the nearest available On Demand bus. Wait times will vary but will not be longer than 30 minutes.

On Demand service is available for immediate trips and should be booked at the time you are ready to leave.

Transit On Demand will be available daily from 6 a.m. to 10 p.m. with the exception of the Downtown On Demand Zone. On Demand service is available downtown from Monday - Friday in the evenings from 6-10 p.m. and on the weekends from 6 a.m. - 10 p.m.    

While Waterways is part of the Downtown Zone, On Demand service will be available in the neighbourhood everyday from 6 a.m. – 10 p.m. 

On Demand service is not available downtown during the day from Monday to Friday as there are numerous regular routes available during this time. 

The new Transit On Demand service is available in Waterways everyday from 6 a.m. – 10 p.m. While we recognize this is a big change, On Demand service will make public transit more convenient and available in Waterways. 

Previously, Route 91 – Longboat Landing was the only available Transit option for Waterways. This route ran once every hour from 7 a.m. -10 p.m. on the weekdays and 9 a.m. – 9 p.m. on weekends. Transit On Demand service has longer hours and you can book a bus when you need it and be picked up in 30 mins or less.

On Demand trips only stop at other bus stops when another rider in the area has booked a trip around the same time. This means it will be quicker for Waterways residents using Transit On Demand to get to locations downtown and connect to regular routes for travel across Fort McMurray.  

While On Demand will make Transit more available in Waterways, it will also be a more efficient way to provide public transit in the neighbourhood.  

While Waterways is part of the Downtown On Demand Zone, there are extended hours of service in the neighbourhood. On Demand service is available in Waterways everyday from 6 a.m. – 10 p.m. On Demand service for the rest of the Downtown Zone is available from 6-10 p.m. on weekdays and 6 a.m. - 10 p.m. on weekends.   

During weekdays from 6 a.m. – 6 p.m., On Demand trips will travel to and from Waterways to bus stop #10023 on Franklin Ave. in front of the River City Centre. This stop is serviced by multiple regular routes, making it very convenient to catch a bus for travel across Fort McMurray.     

During weekdays from 6 p.m. – 10 p.m. and the weekends from 6 a.m. – 10 p.m., riders in Waterways can use Transit On Demand to travel to any bus stop in the Downtown Zone, making it very easy to get to locations downtown and to connect to regular routes for travel across Fort McMurray.

No. Transit On Demand buses will pick you up and drop you off at a bus stop within the same On Demand Zone. This means that if you’re using Transit On Demand in Timberlea, you will only be able to travel within Timberlea (Parsons Creek and Taiganova are included in the Timberlea On Demand zone).

To travel outside of your neighbourhood, Transit On Demand will drop you off at a bus stop to connect to a core route for travel across Fort McMurray.

The Transit App and Google Maps will not provide RMWB Transit On Demand information. When your neighbourhood route is not available, use the Transit On Demand App to book a ride.

Specialized Transit users will continue to receive curb-to-curb service and will arrive on time for all their appointments. With Specialized Transit now part of On Demand Service, there are longer operating hours, increased trip availability and more ways to book, making it easier to use Specialized Transit. Accessible buses will continue to be used for all Specialized Transit trips with the same level of assistance and service being provided. 

There may be times when Specialized Transit users are on the same accessible bus as regular On Demand riders. A scheduling software is used to dispatch buses and plan routes to ensure Specialized Transit users arrive on time for their appointments, while picking up On Demand riders in the neighbourhood heading to the same area.

Specialized Transit riders share the same accessible bus with On Demand riders and receive curb-to-curb service. Learn more about this service above.

No. There is no extra cost to use Transit On Demand. You will continue to pay the regular fare using your preferred method: exact cash, a one-ride ticket, or a monthly pass.

Please remember: drivers cannot make change or sell tickets or passes, so be sure to have the exact fare if paying with cash.

Contact Us

PULSE
Submit a request

Phone: 780-743-7000
Toll free: 1-800-973-9663

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