Billing

Due to the Canada Post strike, your utility bills may be delayed. Utility customers are still responsible for paying their bills on time. Click Pay Bill Now below to check your account and make your payment.

Property taxes, utility bills and other bills can be paid by credit card using the RMWB's Online Payment Portal (see link below). Other payment options are listed on this page. Payment options for property taxes can be found at rmwb.ca/propertytaxes.

Pay Bill Now

The Regional Municipality of Wood Buffalo provides water, sewer and garbage collection services to residents and businesses. Utilities are billed every two months.

Learn how to set up a utility account.

Billing Cycle by Neighbourhood and Community

January, March, May, July, September, November

Waterways
Lower Thickwood
Upper Thickwood (includes Dickinsfield)
Timberlea
Rural Delivered Water

February, April, June, August, October, December

Abasand
Beacon Hill
Conklin metered
Downtown
Commercial
Confederation Way
Gregoire Lake metered
Saprae Creek
Anzac metered
Janvier metered
Draper
Fort Chipewyan

Payment Options

We offer several convenient ways to pay your utility bill:

Pay online by credit card

Use our secure portal at pay.rmwb.ca.

Pre-authorized payments

Sign up for automatic payments from your credit card or chequing account to save time and avoid late fees.

Payments are automatically charged to your credit card or debited from your chequing account on the bill due date.

Register online at pay.rmwb.ca.

If you need assistance, email waterbilling@rmwb.ca or call Pulse at 780-743-7000.

Online banking

Add "Wood Buffalo Water" or "Wood Buffalo Utilities" as the payee through your financial institution.

Pay in-person

Visit us at 9909 Franklin Avenue, Fort McMurray or at any rural office.

Mail a cheque

Note: Canada Post strike actions may disrupt and delay payment by mail in the spring and summer of 2025. Payment by mail is not advised for spring and summer 2025.

Mailed cheques can be addressed to: Regional Municipality of Wood Buffalo, Fort McMurray, AB, T9H 2K4

Canceling Pre-Authorized Payments

You can cancel your pre-authorized payment plan by visiting pay.rmwb.ca and clicking on “Cancel Pre-Authorized Utility Bill Payments.”

For further assistance, email waterbilling@rmwb.ca or call Pulse at 780-743-7000.

Understanding Your Utility Bill

Your utility bill consists of both fixed fees and usage fees. Fixed fees are charged for all properties, regardless of occupancy.

Utility bill fees

Garbage Collection and Recycling
Fixed Charge – Sewer
Fixed Charge – Water
Water Consumption
Sewer Consumption (based on water usage)

Metering, consumption and conservation tips

Each property has its own water meter, and charges for water and sewer are based on actual consumption. The more water you use, the higher your bill. For tips on reducing water usage, visit our Water Conservation Tips page.

If your property is not connected to a water meter, then you pay an unmetered flat rate.

Unmetered or Flat Rate Water Services

In some cases, water services may be unmetered, and consumers are charged a flat rate. This typically applies when a property isn’t connected to the water system via a meter or during special circumstances, such as construction.

When do flat rates apply?

Unmetered Properties: Properties not connected to the water system via a meter are charged a flat rate for water usage.
Construction Water: During construction, flat rate charges may apply for using water to test plumbing or for other building needs.
Temporary Installations: If temporary measures like bleeders (to prevent freezing) are in place, a flat rate may be applied.

How are flat rates determined?

Flat rates are set by the Municipality and reviewed regularly. These rates reflect typical water usage for properties or special circumstances where a meter is not in place. The rates are outlined in the Utility Rates Bylaw.

When does unmetered billing transition to metered billing?

Once a water meter is installed, billing will switch to metered rates, and the flat rate will no longer apply. This is common when moving from construction to occupancy or when a meter is finally installed.

Late Payments and Penalties

A 1.5% penalty applies to overdue balances.
For property owners, unpaid balances after 90 days are transferred to the property tax roll and may incur additional penalties under the Tax Rate Bylaw.
For renters, unpaid balances may result in service termination. Any outstanding balance will be forwarded to a collections agency.

For more information, email collections@rmwb.ca or call Pulse at 780-743-7000.

Key Reminders

Late Payment Fees: A 1.5% penalty applies to overdue bills.
Flat Rate Charges: Flat rates apply when properties aren’t metered and are governed by the Utility Rates Bylaw.

Contact Utilities Billing

Regular office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m.

Phone: 780-743-7000
Fax: 780-743-7076
Emergency Phone: 780-799-5823

Mailing address:
9909 Franklin Avenue
Fort McMurray, AB T9H 2K4

E-mail: waterbilling@rmwb.ca