Open or Close a Utility Account

Only property owners may open a new utility account - Important changes to utility accounts took effect Jan. 1, 2021. 

To encourage responsible consumption of water and improve collection of unpaid bills, all new utility accounts must be applied for by the property owner on title. This means that tenants and renters cannot apply to open a new utility account, 

There is  no impact or changes required to existing tenant accounts that are in good standing (not in arrears) as these accounts can continue under the new Utility Account Holders Amending Bylaw. If an existing tenant account in good standing closes, the account will transfer to the landowner’s name, and remain in that name unless the property changes ownership.

If an existing tenant account is in default of payment, the account will be terminated and transferred to the landowner’s name. If an account is terminated, a notice will be sent to the landowner on record.

If a lease was signed prior to January 1, 2021 with a move in date before February 15, 2021, the tenant is eligible to open a new utility account. A copy of the lease outlining the date signed, move in date, and utility payment terms, needs to be presented to water billing during the application process.

Moving 

If you are selling your home or moving out of a rental home, you will need to cancel your existing service and have your last bill forwarded to your new address. 

If you are moving to a new home and are still going to be the owner on title at your previous address, you can have your mail forwarded by completing the Change of Address Form

FAQs