All customers must have their volume posted in a visible place so the water delivery contractor can see the proper date and amount of water required (displayed in litres)
Water Delivery, Bulk Water & Septic Pickup
The Municipality coordinates weekly water deliveries and septic pickups by truck with registered rural residents.
Emergency or non-scheduled water delivery and septic delivery by truck can be requested by contacting Pulse at 780-743-7000 or pulse@rmwb.ca. This is only available for registered homeowners with a municipal billing account.
Service delivery access requirements for rural residents
To allow access of water and septic delivery trucks and to provide continuous service for all residents, please follow the requirements below:
Display water volume for basement water tanks or non-visible water tanks
All vehicles/obstacles must be removed from driveways during the delivery schedule.
Clear or raise hanging branches and wires on driveways
Make sure that delivery vehicles have a minimum of 15 feet of clearance. All low hanging branches must be trimmed to prevent damage to trucks, and low hanging wires are to be raised.
Ensure pets are safety contained
For the safety of contractors and pets, all dogs are to be tied up or inside your home, for service provider to access your property.
Keep access points clear of snow and ice
During winter months, keep driveways and pathways to water and septic hookups clear of snow and ice and thaw receivers and caps for hose access.
The winterization and maintenance of the cam-lock fitting and hoses is the responsibility of the homeowner. All cam-locks and hoses are to be drained and water to be removed to prevent freezing and breakage of cam-lock.
All septic tanks must be equipped with a “stinger” and an approved lid on the tank.
Extend hose or suspend delivery if driveway is too soft
If your driveway is soft (spring thaw), it is the homeowner’s responsibility to contact the RMWB to suspend delivery or to extend a proper hose (with the required cam-lock) down driveway to the delivery location.
Bulk Water for Commercial Use
The Municipality has bulk water fill stations available for commercial users throughout the region. Bulk water is not available for residential or private use. To access bulk water, you need to set up a General Trade Account
The following information will be requested in the application process:
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An estimate of how many cubes of water you expect to use per month.
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Pictures of each truck showing the water tank, company logo & unit number, license plate, and vehicle registration.
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A deposit on your account may be required. The amount of this deposit varies and depends on your estimated monthly usage.
Potable water (drinking water) and non-potable water fill stations are available throughout the region.
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Potable stations are located in Fort McMurray, Anzac, Conklin, and Janvier.
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Non-potable water is located in Fort McMurray.
For Potable Water Haulers, Alberta Health Services (AHS) needs to approve your tank. Contact Alberta Environmental Health Services at 1 (833) 476 4743 to get the tank assessed. You will need to provide the Municipality with a valid Water Tank Approval issued by AHS. The Municipality requires annual inspections (to be completed by Sept. 30 each year), and these inspections can be forwarded to accounts.receivable@rmwb.ca
Frequently Asked Questions
Is there water and septic truck service in Anzac and Gregoire Lake Estates on stat holidays?
No, there is not. Effective Nov. 11, 2024, there are no scheduled water truck or septic truck services available in Anzac and Gregoire Lake Estates on statutory holidays.
I have questions or need help with service delivery. Who should I contact?
If you have questions or require any additional information, contact Pulse at 780-743-7000 or pulse@rmwb.ca
Which bylaw governs water delivery and septic pickup?
Trucked water and sewer service delivery is governed by the Water Utilities Management Bylaw (see Bylaw No. 07/035 Part X for more information).
Contact Us
PULSE
Submit a request
Phone: 780-743-7000
Toll free: 1-800-973-9663
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