Transit FAQs

How do I know if my bus will be late?

You can track your bus’s progress while you wait with Transit App or Google Maps.

How much does bus fare cost?

How can I buy bus fares?

Yes. If you’ve left something on the bus or at a shelter, please contact Pulse at 780-743-7000 or rmwb.ca/pulse.

Yes - standard RMWB Transit buses are equipped with wheelchair ramps and space for wheelchairs in priority seating.

What mobility devices can I bring on the bus?

You can take wheelchairs, strollers, walkers, crutches and canes onto the bus. Bikes can be stored and secured in the bike rack mounted on the front of the bus. See the Bike and Ride webpage for a step-by-step guide.

Yes, our Special Mobility Assistance Required Transportation (SMART Bus) service is available by appointment to those with mobility issues that prevent or severely restrict their use of conventional bus service, as well as seniors (65 years or older). All SMART buses are equipped with wheelchair lifts or ramps. For more information, please see our Specialized Transit webpage.

Do school specials make all stops on the route map, or just the ones on the schedule?

How can I learn more about transit services for students?

Read RMWB Transit’s student guides for high school or college to learn more about Transit services, fares, safety and etiquette.

What should I remember when getting on or off the bus?

• Stand back from the curb and take off your backpack before boarding the bus.
• Form an orderly line when boarding your bus (front door), and let passengers exit first.
• Make sure you pay your fare ($2 or one ticket) or show your bus pass to the driver.
• Leave space for everyone; move to the back of the bus when boarding.
• Be courteous and allow your driver to concentrate on operating the bus – please don’t move around when the bus is moving, and hold onto the handrails when standing.
• Exit from the back door and wait for the bus to depart before crossing the street. Do NOT cross in front of the bus.

RMWB Transit works hard to ensure buses run according to schedule. Please keep in mind that like other vehicles, buses are affected by traffic issues, adverse weather conditions and/or construction, which may cause delays.

If you continue to have difficulties with a particular bus route, please report the specific bus route number, time and location to Pulse.

Why is my bus crowded?

During peak hours and certain school routes with high demand there may be times where passengers need to stand.  In cases where buses are regularly overcrowded, and when resources are available, we will send an overload bus to provide more capacity.

RMWB Transit is in the process of implementing the recommendations in the Transit Master Plan, which includes optimizing high-demand routes to improve the Transit experience.

Ridership demand is the primary factor in determining where transit service is implemented, and the hours that services are offered. Routes with less ridership run less often.

Changes will be coming to RMWB Transit in alignment with the Transit Master Plan.

The Transit Master Plan will guide changes and improvements to RMWB Transit to make better connections between and within Wood Buffalo communities, with fewer transfers and faster arrivals.

For more information, please visit rmwb.ca/tmp

Transit Services provides ongoing repairs, cleaning and winter maintenance to all shelter assets within the urban service area of Fort McMurray. This includes more than 200 heated bus shelters. 

During the 2016 wildfire and 2020 flood, some bus shelters were damaged, resulting in the loss of power. 

On a yearly basis, Transit Services evaluates the list of unpowered shelters, with ridership usage and budgetary limits in mind, to prioritize repairs. Over the last two years, 18 shelters have been repaired. 

In 2024, we will continue to conduct assessments on the remaining unpowered shelters. 

Please note, unpowered shelters on inactive routes will not have power restored.

If you see inappropriate or unsafe behaviour while on board, report it to your driver.

If you can’t speak to the driver or want to report a non-emergency incident, call Pulse at 780-743-7000 and give the date, time and route, along with details of the incident.

What can I do if I don’t feel safe at a Transit stop or shelter?

If you see unsafe behaviour or conditions and want to report a non-emergency incident, call Pulse at 780-743-7000 and give the date, time and location along with details of the incident.

For emergencies, always call 9-1-1.

What can I do to show courtesy on the bus?

• Use headphones when listening to music.
• Don’t wear strong-smelling perfumes, cologne, or deodorants.
• Eating and drinking - wait until you get off the bus

What behaviour is NOT tolerated on Transit property?

• Behaviour that threatens the safety of others or the safe operation of the bus.
• Harassment or discrimination of any kind.
• Vaping, smoking, drinking alcohol or using other drugs.
• Littering - whatever you bring onto Transit property should also leave with you.
• Excessive noise or disorderly conduct.
• Vandalizing or creating graffiti on any transit property.