FMG Energy Services
133 MacDonald Crescent
Phone
Call 780-838-0929 seven days per week from 7 a.m. to 10 p.m.
Office hours
- Monday through Friday – 7 a.m. - 7 p.m.
- Saturday: 8 a.m. – 5 p.m.
- Sunday: 9 a.m. – 4 p.m.
- Holidays – 9 a.m. - 4 p.m.
Winter Maintenance Zones (WMZ)
All subzones are relaxed until further notice.
Preparing for the WMZ season:
- Remove curb mats and sports equipment, such as basketball and hockey nets, from the curb.
- Remove garbage and recycling bins from the curb in a timely manner following collection.
Find Your Zone
If you live on a residential street included in the Winter Maintenance Zones program, you have a subzone and a designated day for winter maintenance. When your subzone is "activated," you'll need to move your vehicle OFF your street on your designated day from 7 a.m. to 6 p.m., so crews can conduct winter maintenance.
Note: Results found in the "Search by Address" tool do not overrule posted signage in residential neighbourhoods.
Winter Maintenance Zones Maps
City-Wide Map Monday Zone Tuesday Zone Wednesday Zone Thursday Zone Friday Zone
How WMZs Work
Throughout the winter, subzones are either activated or relaxed, following on an alternating, every-other-week rotation with Subzones 1 and 2 activated one week, Subzones 3 and 4 activated the next and so on.
It is important to check the status of your subzone weekly, as changes may occur due to extreme weather, new snowfall, parked vehicles or equipment issues.
When your subzone is activated, on-street parking restrictions are in effect from 7 a.m. to 6 p.m. on your designated day. Find your zone and designated day using the Find Your Zone tool above.
If your subzone is relaxed, on-street parking restrictions are NOT in effect, and you can park on the street without being ticketed or towed. Each subzone is typically active every second week, so vehicles usually need to be moved twice a month.
Staying informed and moving vehicles when required helps crews clear streets efficiently and keeps winter operations running smoothly.
Towing Services
Towing services are provided by an independent, third-party company. All questions and arrangements related to towing and impound services should be directed to the company below.
Stay up to date on WMZs
- View and subscribe to WMZ alerts
- Download a copy of the Winter Maintenance Zones Brochure
- Watch for updates on electronic signs at the entrance of each neighbourhood
- Follow the RMWB on Facebook and X
- Contact PULSE
How do I know if I am included in the Winter Maintenance Zones program?
Use the “Find Your Zone” Tool (above) and enter your street address to find out if you are included in the Winter Maintenance Zones program.
Regular winter maintenance is done on more than 510 roads in Fort McMurray, but how snow is cleared depends on the kind of road.
The busier roads (Primary, Secondary and Tertiary Routes) are prioritized and are not included in the Winter Maintenance Zone (WMZ) program. These Primary, Secondary and Tertiary Routes are not affected by subzone activations, and receive more regular winter maintenance than residential streets included in the WMZ program because of their priority status.
I know I'm included in the Winter Maintenance Zones program. But what's my subzone?
To learn your subzone, check the permanent “no parking” signposts on your street, or use the “Find Your Zone” online tool (above) and enter your street address.
My subzone was activated but my street didn't receive maintenance. Why?
Occasionally your subzone may be activated, but no winter maintenance will happen on your street. This usually happens when crews are removing snow or there are multiple vehicles parked in active subzones, slowing down progress and causing areas to be missed. New snowfall, emergencies, or other unexpected delays may also result in challenges with scheduling.
Winter maintenance is always scheduled based on the condition of roads. This means if your street didn’t receive maintenance the last time your subzone was active, it will be tracked and scheduled for future maintenance.
How does driveway windrow removal work?
Windrows (snowbanks) created from a plow that are higher than 15 cm are being removed from the end of driveways in active subzones (also known as Winter Maintenance Zones or WMZs). The decision to help residents remove larger than normal windrows was made after reviewing the results from the Winter Maintenance public engagement and the daily feedback received.
Residents are responsible for clearing windrows smaller than 15 cm from their driveways within 48 hours after winter maintenance has occurred. The busier streets that aren't included in the WMZ program receive winter maintenance more frequently, resulting in smaller windrows that residents are responsible for removing.
Who is responsible for clearing the sidewalk in my neighbourhood?
Sidewalks and walkways next to your home are your responsibility and must be cleared within 48 hours after a snowfall.
I have mobility challenges. Can someone help me clear my driveway or walkway?
Community members with mobility challenges who need help shoveling can register for the Snow Angels program
You can become a Snow Angel! Volunteers are always needed every winter. Sign up and you can help clear a path through winter for community members in need!
How can I give feedback on winter maintenance?
If you have questions or feedback about winter maintenance operations, you may submit them via Pulse by calling 780-743-7000 or sending an email to pulse@rmwb.ca. Feedback and relevant inquiries will be passed on to the Roads department.
How do I learn more about the Winter Maintenance program?
The Winter Maintenance program was designed using feedback from residents and is aligned with the Urban Ice and Snow Control Policy approved by Council in 2016. To learn more, visit Snow Clearing FAQs
Contact Us
PULSE
Submit a request
Phone: 780-743-7000
Toll free: 1-800-973-9663
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